A+ Elevators & Lifts - Low-rise commercial elevators, wheelchair lifts, courtroom lifts, dumbwaiters, freight lifts and accessibility equipment

IMPORTANT SAFETY NOTICE

SUBJECT: RESIDENTIAL ELEVATORS DOOR GAP HAZARD

In conjunction with The U.S. Consumer Product Safety Commission, A+ Elevators & Lifts is recalling to inspect/repair the following products due to an industry-wide issue involving home elevators installed with excessive space between the elevator swing landing door (also called hoistway or hallway door) and elevator car door or gate. Although there have been no entrapment incidents with our elevators, young children can become entrapped in that excessive space and suffer serious injuries or death. If there is an excessive space between the landing door and elevator car door at any landing, A+ Elevators & Lifts will provide you with space guards to eliminate the excessive space.

CPSC press release here.

residential elevator door gap hazard

What’s the hazard?

In installations with swing-style landing doors, some home elevators may have been installed with hazardous gaps. It is possible for a young child to be trapped between the landing door and the elevator car door, which poses a risk for serious injury or death should the elevator be operated while the child is entrapped.

ALL home elevators with swing-style doors should be measured for hazardous gaps to confirm if safety devices are required.

This hazard ONLY applies to home elevators that have swing-style landing doors.

The following models are affected:
Certain units sold up to 2021.
(Manufacturer names are located on the elevators’ controllers)

A+ Elevators & Lifts
Access Industries
American Crescent
AmeriGlide
Cambridge
CemcoLift
Custom Elevator Manufacturing
Garaventa
Inclinater
Matot
National Wheel-O-Vator (NWOV)

Nationwide Lifts
Otis
RAM Elevators and Lifts
Residential Elevators Inc (REI)
REMI Home Elevators
Rocky Mountain Elevator Products
Savaria
Symmetry Elevators for Home
The Elevator Company
Thyssen Krupp
Waupaca

What should I do?

If your home elevator has manufacturer-provided automatic sliding doors or flush to the hoistway mounted swing doors, this door gap recall does not apply to the installation of your elevator, and no further action is required. However, you should address all other home elevator installations by taking the steps below.

Step One: Measure your elevator installation

Watch the video below to learn how to measure

Step Two: Identify your home elevator manufacturer

Please locate the labels that are applied to the mechanical equipment of your elevator to identify the manufacturer name. Take note of additional numbers such as job number, serial number and model, or take a clear photo of the label(s). You will need these numbers for your submission. Once you have done that, fill out the form below.

Step Three: Fill out the form

Once you have identified your elevator’s manufacturer, fill out our form and we will work on getting you the correct space guards.

"*" indicates required fields

* Indicates Required Field
Name*
Elevator Location*

Door Measurement Examples

Face of landing door to edge of landing (maximum 3" allowed)
Face of landing door to face of car gate/door (maximum 5" allowed)
Door width
Height of door handle from bottom of door

1st Floor Landing

Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.

2nd Floor Landing

Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.

3rd Floor Landing

Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.

4th Floor Landing

Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.

5th Floor Landing

Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.

6th Floor Landing

Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.

7th Floor Landing

Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.

8th Floor Landing

Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.
Max. file size: 16 MB.

Step Four: Install space guards if required

Step 4 – A+ Elevators & Lifts will install space guards should your elevator installation be deemed non-compliant due to an excessive hazardous gap.  Space guards are designed to compliment the aesthetic design of your elevator and home.